Support Hub

PolyMonit Support, Troubleshooting, and Setup Help

Use this page for account access issues, billing help, alert troubleshooting, onboarding guidance, and release updates. It is designed as a permanent support destination, not just a contact form, so users can resolve common wallet-tracking and Telegram-alert issues quickly.

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Submit details below and send directly to support@qoreonlabs.com.

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Get Started Guide

Quick setup steps and common answers.

1) Start Tracking

Paste a wallet or Polymarket profile URL in the sidebar.
Click + Track Wallet and wait for sync.
Use aliases in WATCHING to keep accounts organized.

2) Configure Alerts

Open Alerts from dashboard.
Enable Telegram alerts and save your Chat ID.
Use the test alert before relying on live notifications.

3) Use Accounts Discovery

Open Accounts for trending and whale profiles.
Click Follow to sync into your dashboard watchlist.
Upgrade plan if you hit tracking limits.

4) Keep Data Healthy

Do occasional manual refresh during volatile periods.
If feed looks stale, reload once and check your alerts page.
Report issues with market, wallet, and timestamp details.

FAQ

Why am I not seeing a wallet update immediately?

Some updates depend on upstream activity indexing and your current polling interval based on plan tier. Refresh once to force an immediate check.

How do I know if Telegram alerts are active?

In Alerts, toggle Telegram on, save your chat ID, and send a test alert. If test works, live trade alerts should follow your configured settings.

Can aliases change how tracking works?

No. Alias is only a label for your own identification. Wallet identity, tracking, and alert matching still use wallet address.